FAQ’s

Will my meter be changed on the same day as my radiator installation?

We always endeavour to install within 48 hours of meter exchange.

Who does my Economy 7 meter exchange or removal?

Only your energy supplier can do this job – it is often a free service and takes about 15 minutes.

Can you dispose of my existing heating system?

We can take away and recycle night storage heater carcasses for free but North West Heating Solutions are unable to take away and dispose of the bricks due to Health and Safety regulations, although we will still remove them from inside your house and place them neatly in a convenient outside space.

Some people like to keep their bricks to use in their gardens, as they can come in handy for barbecues/paths etc. In some circumstances your surveyor will have arranged for a third party contractor to take them away, however there is a charge for this.

Can you fit a timer to my hot water tank? 

If you have a modern, well insulated water tank, then a timer is not generally necessary. If your system is dated, we are happy to advise the best course of action.

Do I have to do anything before the installation team arrives?

Yes. Where possible, please try to make all workspaces clear, if you are unable to do this, don’t worry, we will do it for you and put everything carefully back in place before we leave.

Please turn off any night storage heater radiators that are due to be removed at least 24 hours before. If the radiators are too hot to touch and remove, a revisit will have to be scheduled at another time at an additional charge. Any scheduled revisit may take up to 4 weeks.